1. Do I need to separate my laundry?
There is no need to separate your colors and whites. We will do that for you. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest and may result in color runs. We also suggest that women use garment bags for their bras and underwear to prevent damage and potential loss from the laundry machines (due to some of these garments being so small).
2. What about delicate items like sweaters?
If you would like something special done with your clothes, we will be more than happy to comply if possible. We will air dry, low heat dry, wash in delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions, or tell us when you sign up online. If you can isolate the specific garments you want special care for, that helps make sure we get the right ones. We also offer dry cleaning at competitive rates.
3. Will my laundry shrink?
If you are worried about something shrinking and don't want it to be dried, no problem. Just put a note with a description of the article and request that it be air-dried (There is no extra charge for air drying). These items will most likely come back damp (and wrapped separately) with your regular delivery, but this will definitely avoid any possible shrinkage. If you don't like the idea of getting some clothes back wet, request having your clothes low-heat dried. We will gladly lower the heat on our dryers for you. This will not only reduce any shrinkage, but will also allow the clothing to smell fresher and there is no extra charge! There may still be some shrinking, however, with certain fabrics and especially with newer clothes.
4. What if I give you something brand new?
Please let us know when you are washing something for the first time. We will be happy to wash it separately (at no extra charge). This will prevent colors from running on your other clothes.
5. How can I be sure that nothing is missing?
We weigh the clothes when we receive them (to the tenth of the pound) and we weigh them when they are completed, so we always know when there is a problem in the system. We use a sophisticated bar-coding system to keep track of laundry throughout the process. We also wash and dry all of our customers' stuff individually (never mixing customers' laundry). To further insure against any laundry mix-ups, and to maintain the highest standard in service, we utilize a video surveillance system that watches all of the clothing as it moves through our laundry system. If you think something is missing, you can tell us and we will immediately investigate. However, all claims of missing clothes must be made within three days of laundry delivery or we will not be liable.
6. My laundry item was damaged in your care, how can you fix this?
After determining that the damage was in fact done by our laundry machines and/or handling we will reimburse you fully for your item. according to IFI standards. Reimbursement for damaged items is performed at the discretion of the local manager.
7. Where do you provide laundry service?
We presently service Boston MA, Boudler CO, Madison WI, Newark DE and Syracuse NY. Want us to expand to a new location? Let us know!